A Better.com customer is reporting multiple failed transactions. How would you explain the common causes and walk them through the troubleshooting steps?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Structure your answer around both technical understanding of mortgage transaction failures and clear, empathetic customer communication that builds trust during a frustrating situation.