What approach would you take to introduce a higher-tier Support.com product or add-on to a customer during a purchase?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Focus on identifying customer needs first, then aligning higher-tier technical support offerings that provide genuine value solutions.