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A customer expresses dissatisfaction after their refund request was denied because it didn't meet the company policy. How would you address their concerns?
Tags
Data Analyst
Marketer
General
Show empathy while explaining policy rationale, and consider alternative solutions like store credit or extended access to maintain customer goodwill.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.