Explain your approach to renewing a contract with a customer who has had a history of issues with the service or product.
Tags
When crafting your response, focus on your problem-solving and communication skills. Emphasize your ability to address past issues comprehensively, ensure customer satisfaction and retain their business. Discuss the steps you would take to review the past problems, implement solutions and convey the improvements and benefits to the customer to rebuild their confidence in the product or service.
Companies Asking this quesiton.
Very hard Difficulty
Very-hard questions are the ultimate test of your expertise and preparation. They demand not just knowledge, but creativity and strategic thinking, often addressing unique or highly technical aspects of your field.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.