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How do you handle customer complaints or negative feedback?
Tags
Data Analyst
Marketer
General
When answering, focus on your problem-solving and communication skills. Discuss a specific situation where you listened actively, empathized with the customer, offered a solution, and followed up to ensure satisfaction. Showing that you can remain professional and positive in the face of criticism is key.
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Easy Difficulty
Easy questions are your warm-up, designed to build confidence and ease you into the interview process. Think of them as a way to showcase your fundamental skills and basic knowledge.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.