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If a Capital One user keeps experiencing failed transactions, how would you walk them through troubleshooting and getting the transaction processed?
Tags
Data Analyst
Marketer
General
Outline a structured approach that balances technical troubleshooting with empathetic customer service, considering common banking transaction failure causes like insufficient funds, security holds, or system issues.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.