Could you describe a situation where you had to make a less popular or challenging decision, and how you handled it?

To answer this question, recall a specific instance where you were faced with making a decision that was not popular or was particularly challenging. Begin by setting the context and explaining why the decision was necessary. Then, detail the steps you took to make the decision, including any consultations with stakeholders, data analysis, or risk assessments conducted. Discuss how you communicated the decision to others and the strategies you used to gain buy-in or manage resistance, emphasizing your focus on transparency and open dialogue. Conclude by explaining the outcomes of the decision, highlighting any positive results or learnings that emerged from the experience. This response should showcase your leadership skills, decision-making capabilities, and ability to navigate complex situations effectively.