How would you respond if a customer asked you a question that you didn’t know the answer to?
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Wells fargo offers a wide range of complex products and services, so you will likely run into a situation where you're unsure how to answer a customer. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "i don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
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Medium Difficulty
Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.
Problem Solving question
Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.