What KPIs would you use for client success?
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Begin your answer by discussing the significance of kpis in measuring and tracking client success. Then, list and explain several key kpis that you believe are vital, such as customer satisfaction scores, retention rates, net promoter score (nps), or customer lifetime value. Also, describe how you would use these kpis to develop strategies for improving client success, by analyzing data and adapting approaches based on the insights gathered.
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