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What protocol would you follow to mitigate the impact of server downtime affecting a large T-Mobile customer base?

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Data Analyst
Marketer
General
Technical

Outline a structured crisis response that includes immediate communication, escalation paths, and customer management strategies. Balance technical understanding with customer service priorities.

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Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

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