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Suppose you notice a drop in customer engagement at Amgen. How would you measure their health and identify areas for improvement?

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Data Analyst
Marketer
General
Technical

Discuss specific metrics like NPS, CSAT, and usage patterns, and explain how you would implement a structured approach to diagnose engagement issues.

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Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

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