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A customer reports that their reservation was confirmed, but the hotel states they have no record of it. How would you resolve this discrepancy?
Tags
Data Analyst
Marketer
General
Focus on a systematic approach to investigate the discrepancy while keeping the customer informed and working towards a solution that maintains the customer relationship.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Problem Solving question
Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.