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Let's say you received a low NPS score from a customer who had a frustrating experience. How would you compose an email that addresses their concerns and works towards a solution?
Tags
Data Analyst
Marketer
General
Focus on acknowledging the customer's frustration without defensiveness, showing empathy, and providing specific actionable solutions rather than generic responses.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.