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If a BYJUS customer requested a refund, feeling that the course did not live up to their expectations, how would you approach resolving their concern and maintaining their trust?
Tags
Data Analyst
Marketer
General
Balance empathy with company policy, focusing on understanding the customer's specific concerns before proposing appropriate solutions.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Problem Solving question
Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.