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If a Unacademy user was dissatisfied with a course and requested a refund, how would you ensure they feel heard and explore potential solutions?
Tags
Data Analyst
Marketer
General
Demonstrate empathy in your response while exploring alternatives to refunds that might better address the user's educational needs.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.