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If a customer asked for a refund that's not allowed by Bosch policy, how would you balance addressing their request while sticking to company rules?
Tags
Data Analyst
Marketer
General
Demonstrate empathy for the customer while explaining how you'd navigate company policies, offering alternative solutions that maintain customer satisfaction.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Problem Solving question
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