Back to all questionsProblem Solving
If a customer asked for a refund that's not allowed by Course Hero policy, how would you balance addressing their request while sticking to company rules?
Tags
Data Analyst
Marketer
General
Demonstrate your customer service skills by explaining how you'd empathetically acknowledge the customer's concerns while explaining policy limitations and offering alternative solutions.
Companies Asking this quesiton.
Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Problem Solving question
Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.