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Suppose a customer demands a refund for a product that's outside of the return policy at Hitachi. What would be your next steps?
Tags
Data Analyst
Marketer
General
Demonstrate empathy while explaining how you would balance company policy adherence with customer satisfaction and potential exceptions.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Problem Solving question
Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.