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Suppose a customer demands a refund for a product that's outside of the return policy at Huawei. What would be your next steps?
Tags
Data Analyst
Marketer
General
Focus on balancing company policy with customer satisfaction, and consider escalation paths while maintaining a positive customer experience.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.