Back to all questionsSituational
If a customer asked for a refund that's not allowed by Lazada policy, how would you balance addressing their request while sticking to company rules?
Tags
Data Analyst
Marketer
General
Focus on empathy, clear explanation of policies, and creative alternatives that might address the customer's underlying needs while respecting company guidelines.
Companies Asking this quesiton.
Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.