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If a customer asks for a refund that monday.com don't typically offer, how would you handle it?
Tags
Data Analyst
Marketer
General
Balance company policy with customer satisfaction. Consider investigating the root cause of dissatisfaction before determining an appropriate resolution approach.
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Very hard Difficulty
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Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.