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If a customer requests a refund that doesn't fit with Peek policy, what steps would you take to address it?
Tags
Data Analyst
Marketer
General
Consider both customer satisfaction and company policies, showing how you'd navigate difficult conversations while maintaining relationships.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.