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If a customer asks for a refund that Rivian don't typically offer, how would you handle it?
Tags
Data Analyst
Marketer
General
Balance company policy with customer satisfaction by demonstrating empathy while explaining alternatives that might resolve the customer's underlying concern.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.