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How would you handle a situation where a customer requests a refund that contradicts the TELUS policy?
Tags
Data Analyst
Marketer
General
Balance policy adherence with customer satisfaction by describing a structured approach that explores possible exceptions, escalation paths, and alternative solutions.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.