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If a customer requests a refund that doesn't fit with Wealthsimple policy, what steps would you take to address it?
Tags
Data Analyst
Marketer
General
Balance empathy for the customer with adherence to company policy, focusing on alternative solutions and clear communication.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Problem Solving question
Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.