Back to all questionsSituational
Suppose a customer demands a refund for a product that's outside of the return policy at ZocDoc. What would be your next steps?
Tags
Data Analyst
Marketer
General
Consider the healthcare context and sensitive nature of ZocDoc's services when addressing refund requests. Balance policy enforcement with understanding of patient concerns in a healthcare booking platform.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.