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How would you handle a situation where a customer requests a refund that contradicts the Zola policy?
Tags
Data Analyst
Marketer
General
Balance empathy for the customer with adherence to company policy, and consider creative solutions that maintain the relationship without breaking rules.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.