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If a Newsela user reports that course videos are not loading despite having a stable internet connection, what troubleshooting steps would you take to resolve the issue?

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Data Analyst
Marketer
General
Technical

Structure your answer as a systematic troubleshooting process, starting with basic checks and escalating to more complex solutions while maintaining positive customer communication.

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Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

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