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What steps would you take to find a mutually beneficial solution with a Arista Networks customer who is wrong and insists on being right?
Tags
Data Analyst
Marketer
General
Focus on empathetic listening, avoiding direct contradiction, providing evidence gently, and finding alternative solutions that maintain the customer relationship while still addressing the actual issue.
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Very hard Difficulty
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Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.