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What tactics would you use to address a Braintree customer who is wrong and refuses to acknowledge it?
Tags
Data Analyst
Marketer
General
Focus on de-escalation techniques and maintaining the customer relationship while gradually guiding them toward understanding the issue.
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Very hard Difficulty
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Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.