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How would you ensure customer satisfaction while dealing with a CarDekho customer who is wrong and persistent?
Tags
Data Analyst
Marketer
General
Balance empathy with firmness when explaining the situation, focusing on alternative solutions that maintain the customer relationship while adhering to company policies.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.