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How would you ensure customer satisfaction while dealing with a Cornerstone customer who is wrong and persistent?
Tags
Data Analyst
Marketer
General
Focus on diplomatic communication techniques that maintain the customer relationship while gently correcting misconceptions with evidence and alternative solutions.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.