FULL_TIME
5-10
Team Lead-AR-Chennai
3/14/2025
The Team Lead is responsible for strategizing and allocating inventory while supervising the team to ensure production and SLA delivery. They will also manage client communications, monitor performance against KPIs, and handle escalations effectively.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
About The Company
T3COGNO Private Limited is a HR Services Company that offers end to end HR services and solutions to clients globally. Our vision is - To be a premier global talent services partner that empowers the business and our mission is to provide efficient, impactful and agile services/solutions and make a difference to our clients business. We believe in being an extended service wing for our partners.
We provide Talent Acquisition services including Executive search and Permanent Recruitment at various levels.
T3Cogno acts as a specialized consultant, enabling tailored end-to-end HRO services and is a solution enabler.
Why choose us?
Tailored Recruiting: Our Full Cycle Recruiting service is designed to meet your specific needs, from role design to offer acceptance.
Precision Sourcing & Screening:
We master the art of reaching the right audience, leveraging digital platforms and traditional channels with industry-specific market mapping and benchmarking activities.
Flexible Support:
Whether you need on-demand recruiters or assistance with project-specific hiring, we can scale both Vertically and Horizontally as per demand.
Cost-Efficient & Rapid:
Our Project RPO service is agile and efficient, perfect for seasonal or sudden hiring needs.
Our services streamline your hiring process, save costs, and ensure you attract top talent in an evolving marketplace.
About the Role
<p dir="ltr" style="line-height:1.38;text-align: center;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:18pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Job Description Team Lead - AR</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> </span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> </span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Skills Required</span><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">:</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> </span></p><ol style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Min 5 years of revenue cycle service delivery management experience (AR Process)</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Should be currently designated as TC/TL/SME in team handling role</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Should have handled a team of 10-15 members</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:10pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Should have experience with oasis reviews</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience in Client Management is must</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:10pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> 6. Productivity and Quality Monitoring</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:10pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"> </p></li></ol><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Job Description:</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> </span></p><ol style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsible for Strategizing and Allocating Inventory and supervising the team to work on assigned Allocation</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Monitor Team's production and SLA delivery</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Keep a record of client KPIs and team's performance against the KPIs</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Communicating with client & taking feedback from client and formulating strategies to meet the client’s specific needs and expectations</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsible for preparing Weekly Business Review presentations</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Monitor the Issues/Escalation raised by the client and review/discuss to provide solutions and do a RCA to avoid future escalations</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Manage and handle effectively escalations raised by the clients</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Provide subject matter expertise on Accounts Receivable processes</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Provide mentorship, training, and coaching to the team</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Adhere to organisational policies and procedures</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lead by example by demonstrating the highest standards of ethical behaviour</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 18pt;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Work with quality team to identify, recommend and implement process improvement</span></p></li></ol><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> </span></p><p><br></p><p><br></p>
Key Skills
Revenue Cycle Service Delivery ManagementTeam HandlingClient ManagementProductivity MonitoringQuality MonitoringOasis ReviewsEscalation ManagementAccounts Receivable ProcessesMentorshipTrainingCoachingProcess ImprovementEthical BehaviourCommunicationStrategy FormulationKPI Monitoring
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