Question
Full-time
Remote
2-5

Global Customer Service Representative

6/10/2025

The Global Customer Service Representative will manage activities with global customers and address their needs and inquiries. They will handle sales documents and manage the shipping process with various partners.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

No

About The Company
Orbia’s Precision Agriculture business Netafim is the world’s largest irrigation company and a global leader in precision agriculture solutions committed to fight scarcity of food, water and land, for a sustainable future. Founded in 1965, Netafim pioneered the drip revolution, creating a paradigm shift toward precision irrigation. Today, specializing in end-to-end solutions from the water source to the root zone, Netafim delivers irrigation and greenhouse projects as well as landscape and mining irrigation solutions supported by engineering, project management and financing services. Netafim is also leading the way in digital farming, irrigation and fertigation, integrating real-time monitoring, analysis and automated control into one state-of-the-art system. With 33 subsidiaries, 19 manufacturing plants, 2 recycling plants and over 5,000 employees worldwide, Netafim’s tailor-made irrigation and fertigation solutions reach millions of farmers, allowing smallholders to large-scale agricultural producers across 110 countries to grow more with less™
About the Role

Netafim's Customer Service Department is hiring a Global Customer Service Representative.

The role involves providing top customer service, managing logistical processes, handling orders from the quotation stage to actual shipment.

What will your day look like at Netafim?

Direct management of activities with the company's global customers

Addressing all customer needs and inquiries

Handling sales documents from the quotation stage to shipment execution

Managing the shipping process with internal and external partners

Gathering data, analyzing reports, and collaborating with various internal and external interfaces



Requirements

Experience in export logistics and account management - Mandatory

Experience working with global customers - Mandatory

Proficiency in Outlook, Office, Excel - Mandatory

Bachelor's degree in Logistics or another academic field - Advantage

Familiarity with SAP system - Advantage

High customer service orientation and ability to work independently

Experience handling multiple interfaces and meeting deadlines

Strong organizational skills, attention to details

High proficiency in Hebrew and English


Key Skills
Customer ServiceLogisticsOrder ManagementData AnalysisOrganizational SkillsAttention to DetailSAPHebrewEnglish
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