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F&B Server - Room Service

6/16/2025

Deliver exceptional dining experiences to guests, providing friendly and discreet service. Perform cashier and receptionist roles while following service standards and procedures.

Salary

302100 - 362500 JPY

Working Hours

40 hours/week

Company Size

5,001-10,000 employees

Language

English

Visa Sponsorship

No

About The Company
The Hongkong and Shanghai Hotels, Limited (HSH) is a luxury hospitality and real estate group incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045). It owns and operates twelve of the world’s finest hotel properties under The Peninsula brand, located in exceptional city centre locations in Asia, US and Europe. The company’s portfolio also includes strategic commercial properties, clubs and services and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.
About the Role

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Service Staff - Room Service to achieve the company’s objectives and create a memorable guest experience.

 

Work for a highly prestigious hotel in Room Service team.
Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

 

Key Accountabilities

  • Deliver exceptional dining experience to Guests at all times, including providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
  • Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.
  • Perform the role of the cashier and receptionist.

 

Example of Shift

Room Service(A 7:00-16:00 / B 12:00-21:00 / C 13:00-22:00 / D 22:00-7:00)

 

No experience is required. Utilizing your customer service experience for career growth and enhance language abilities and customer service skills with us. 

If it fits into one of your areas of expertise and you would like to further enhance the following skills, we welcome your application.

 

Teamwork

You will be working in an international and helpful team, which everyone works together to provide excellent services to guests. 

 

Multitasking skills

Not only delivering food and beverages service in a timely manner, you are also required to be attentive to details and responds to different situations proactively.

 

Information Management Skills

Review the shared information on the web proactively at the beginning of the shift and communicate verbally with supervisor to special reminders. 
Keep track of multi guest status and information so as to respond to requests quickly and accurately. 

 

English Proficiency

Since most of the guests and some staff are from overseas, there are many opportunities to communicate in English.

 

General Requirements

  • Speaking English ability in business situations is preferred. 
  • Work experience in Room Service is preferred. 

 

We are delighted to receive your resume for further consideration.

 

 

Key Skills
Customer ServiceTeamworkMultitasking SkillsInformation Management SkillsEnglish Proficiency
Benefits
Social InsuranceTransportation AllowanceComprehensive Training and Talent Development ProgramRetirement PlanGroup Life InsuranceRegular Days-offLife Work Balance LeavePaternity LeaveComplimentary Staff RestaurantComplimentary Uniform Laundry and Dry CleaningEmployee RecognitionsEmployee EventsEmployee DiscountsComplimentary AccommodationWelfare ClubComplimentary Bicycle ParkingEmployee Dormitory
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