Description

Job Description: Residential Service Technician

Summary/Objective

This position is based in Champaign, IL.

Are you ready to take your skills to the next level while making a real difference in the lives of our customers? We’re seeking a dedicated and detail-oriented Residential Service Technician to independently maintain and enhance residential heating, and air conditioning systems. If you thrive in a dynamic work environment, enjoy problem-solving, and are committed to delivering high-quality service, we want to hear from you! Help us create comfortable, safe spaces for our customers while advancing your career in a supportive team atmosphere.

Qualifications/Experience

• Must pass drug and background screens
• Valid driver’s license and insurable through company insurance carrier
• Able to communicate clearly in English both verbally and in writing
• Ability to work with tools used in the job in a safe manner
• Completion of HVAC training program – preferred
• EPA Certified or obtain within 3 months
• Minimum of 6 months HVAC service work – preferred

Duties

• Must be able to perform all duties of Level 1 Technician
• Maintain professional appearance and attitude at all times
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Report to dispatcher when arriving and leaving jobsite
• Operate company vehicle safely, obeying all traffic laws
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicles promptly
• Report problems with personal tools for possible replacement
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance service visits as directed
• Ability to work staggered schedule if required
• Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment
• Inform and educate customers about residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Develop basic knowledge of electrical refrigeration principles
• Develop basic knowledge of service tools and testing devices
• Develop soldering skills
• Develop customer service skills
• Perform filter changes utilizing filter checklist paperwork unassisted
• Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
• Demonstrated ability to clean indoor and outdoor coils
• Complete all service related forms properly
• Attend training/ meet training requirements as set by the company
• Continuing education – 20 hours a year
• Ability to perform basic generator maintenance
• Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints
• Develop basic electrical and plumbing troubleshooting knowledge
• All other duties as assigned

Competencies

• Communication
• Continuous Learning and Professional Development
• Customer/Client focused
• Quality Oriented/Work Standards
• Safety Awareness

Work Environment

Environment consists of extreme variations due to conditions, including but not limited to: heat, cold, wet, wind, sunlight, absence of light, insects, animals, mammals, reptiles and other conditions deemed by worksite.

Physical Demands

Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as hand tools and ladders including extension ladders. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined work spaces.