Senior System Administrator

<p><strong>About Mitsogo | Hexnode:</strong></p> <p>Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.</p> <p>Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</p> <p>&nbsp;<strong>Job Overview:</strong></p> <p>We are looking for a highly experienced Intune Administrator (SME) who will be able to</p> <p>lead and manage our organization's Mobile Device Management (MDM) initiatives. This</p> <p>position requires deep hands-on experience with MDM solutions (such as Intune, JAMF,</p> <p>Air Watch, or similar platforms) to ensure the effective deployment, management, and</p> <p>security of mobile devices within our organization. The ideal candidate will also be</p> <p>responsible for overseeing the MDM team, implementing best practices, and ensuring</p> <p>our mobile security posture is strong and compliant.</p> <p><strong>Responsibilities:</strong></p> <p><strong>MDM Solution Management:</strong></p> <ul> <li>Lead the deployment and administration of MDM solutions (e.g., Intune,</li> </ul> <p>JAMF, MobileIron, Air Watch, etc.) across all mobile devices and</p> <p>endpoints in the organization.</p> <ul> <li>Work with cross-functional teams to define, implement, and manage</li> </ul> <p>MDM policies for mobile devices, ensuring seamless integration and</p> <p>secure device management.</p> <ul> <li>Oversee the enrolment, configuration, and management of mobile</li> </ul> <p>devices and applications, ensuring proper security protocols and</p> <p>compliance standards are met.</p> <p><strong>Team Leadership &amp; Collaboration:</strong></p> <ul> <li>Manage and mentor a team of MDM administrators, providing guidance</li> </ul> <p>on best practices for device management, security, and troubleshooting.</p> <ul> <li>Collaborate with IT security, network, and infrastructure teams to ensure</li> </ul> <p>MDM policies are consistent with company security standards and</p> <p>regulations.</p> <ul> <li>Ensure team members are trained and up-to-date with the latest MDM</li> </ul> <p>best practices, technologies, and security threats.</p> <p><strong>Mobile Device Security &amp; Compliance:</strong></p> <ul> <li>Enforce security measures and policies to ensure mobile devices are</li> </ul> <p>compliant with organizational security standards, including device</p> <p>encryption, remote wipe capabilities, and application management.</p> <ul> <li>Monitor and audit device compliance, resolving security risks and</li> </ul> <p>addressing non-compliance issues promptly.</p> <ul> <li>Implement and maintain security measures for data protection on mobile</li> </ul> <p>devices in line with industry regulations (e.g., GDPR, HIPAA, etc.).• MDM Policy</p> <p><strong>Development &amp; Optimization:</strong></p> <ul> <li>Develop and enforce policies for mobile device usage, security,</li> </ul> <p>application deployment, and management.</p> <ul> <li>Continuously improve MDM processes and workflows for more efficient</li> </ul> <p>and scalable device management.</p> <ul> <li>Troubleshoot and resolve device configuration, deployment, and security</li> </ul> <p>issues, ensuring quick response times and minimal business disruption.</p> <p><strong>Device Lifecycle Management:</strong></p> <ul> <li>Manage the full lifecycle of mobile devices from procurement,</li> </ul> <p>deployment, maintenance, and end-of-life management, ensuring data</p> <p>security during all phases.</p> <ul> <li>Work closely with IT asset management and procurement teams to</li> </ul> <p>ensure timely provisioning, decommissioning, and replacement of</p> <p>devices as necessary.</p> <p><strong>Troubleshooting &amp; Support:</strong></p> <ul> <li>Provide expert-level support and troubleshooting for mobile device</li> </ul> <p>issues, escalations, and incidents.</p> <ul> <li>Respond to critical incidents or security breaches related to mobile</li> </ul> <p>devices, ensuring fast resolution and minimal impact on business</p> <p>operations.</p> <p><strong>Reporting &amp; Documentation:</strong></p> <ul> <li>Maintain detailed documentation for MDM policies, configurations, and</li> </ul> <p>procedures.</p> <ul> <li>Generate regular reports on device compliance, health, and security for</li> </ul> <p>senior management and other stakeholders.</p> <ul> <li>Track and document device management incidents, resolutions, and</li> </ul> <p>improvements to enhance the overall MDM program.</p> <p><strong>&nbsp;</strong></p> <p><strong>Requirements:</strong></p> <p><strong>Technical Skills:</strong></p> <ul> <li>Extensive experience with MDM solutions such as Microsoft Intune,</li> </ul> <p>JAMF, Air Watch, MobileIron, or similar enterprise MDM platforms.</p> <ul> <li>Strong understanding of mobile device security, including device</li> </ul> <p>encryption, remote wipe, compliance policies, and app management.</p> <ul> <li>Experience in integrating MDM solutions with other corporate IT systems,</li> </ul> <p>such as Active Directory, VPN, and cloud applications.</p> <ul> <li>Familiarity with mobile operating systems (iOS, Android, Windows) and</li> </ul> <p>mobile device management policies.</p> <ul> <li>Team Leadership Proven experience leading a team of MDM administrators or IT</li> </ul> <p>professionals.</p> <ul> <li>Strong leadership skills, including team management, mentoring, and</li> </ul> <p>fostering a collaborative work environment.</p> <ul> <li>Ability to provide guidance and troubleshooting expertise for team</li> </ul> <p>members and stakeholders.</p> <p><strong>&nbsp;</strong><strong>Soft Skills:</strong></p> <ul> <li>Excellent communication skills, both verbal and written, with the ability</li> </ul> <p>to explain complex technical concepts to non-technical audiences.</p> <ul> <li>Strong problem-solving skills and a proactive approach to device</li> </ul> <p>management and troubleshooting.</p> <ul> <li>Detail-oriented with strong organizational and time-management skills.</li> </ul> <p><strong>Certifications:</strong></p> <ul> <li>Certifications such as Microsoft Certified: Azure Administrator</li> </ul> <p>Associate, JAMF Certified Technician, Apple Certified iOS Technician</p> <p>(ACiT), or any relevant certifications in MDM tools and mobile security are</p> <p>preferred.</p> <ul> <li>CompTIA Security+, Certified Information Systems Security</li> </ul> <p>Professional (CISSP), or similar certifications are a plus.</p> <p><strong>Experience:</strong></p> <ul> <li>5+ years of experience in MDM administration or similar IT roles, with a</li> </ul> <p>deep understanding of MDM tools and their functionality.</p> <ul> <li>5+ years of experience in a leadership or senior-level role, overseeing a</li> </ul> <p>team of administrators or managing enterprise-level MDM</p> <p>implementations.</p> <ul> <li>Experience working with a large-scale mobile device fleet (500+ devices)</li> </ul> <p>in an enterprise environment.</p> <p><strong>&nbsp;</strong></p>