Question
FULL_TIME
10+

Manager - Insurance Business(L7)

8/1/2025

Lead and manage the Motor OD claims operations, ensuring seamless processing and superior customer experience. Build a high-performing team and establish robust processes while adhering to regulatory guidelines.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

No

About The Company
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
About the Role
<h3 dir="ltr" style="line-height:1.2;margin-top:14pt;margin-bottom:0pt;"><span style="font-size:16pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About the Team</span></h3><p dir="ltr" style="line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Insurance Business team is responsible for creation and execution of Navi's insurance business strategy. It works closely with underwriting, claims, actuarial, product, engineering and compliance teams to drive business growth, great customer experience and profitability.</span></p><h3 dir="ltr" style="line-height:1.2;margin-top:14pt;margin-bottom:0pt;"><span style="font-size:16pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About the Role</span></h3><p dir="ltr" style="line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As a Manager in the Insurance Business team, you will drive the growth of Navi's direct-to-customer insurance business. You will work with a diverse set of cross-functional stakeholders, to lead high-priority, cross-functional initiatives that require tight coordination, customer understanding, market trends, structured thinking and end-to-end ownership. You’ll be expected to break down complex problems, manage execution rigorously, and act as a trusted thought partner to all stakeholders.</span></p><h3 dir="ltr" style="line-height:1.3800000000000001;text-align: justify;margin-top:14pt;margin-bottom:0pt;"><span style="font-size:16pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Must Haves</span></h3><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Minimum of 3+ years of experience in Business, Sales, or Operations leadership/ managerial roles with exposure to process design and performance management.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong analytical and problem-solving skills with an ability to improve processes.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Entrepreneurial mindset with high ownership and comfort operating in a 0 to 1 setup.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong ability to collaborate cross-functionally and influence without authority.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Excellent people management and communication skills.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sharp attention to detail and a strategic mindset for long-term process optimization.</span></p></li></ul><h3 dir="ltr" style="line-height:1.3800000000000001;margin-top:16pt;margin-bottom:0pt;"><span style="font-size:16pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What We Expect From You</span></h3><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Scale the insurance tele-sales team for Motor and Health Insurance. This would entail managing a team of insurance advisors and driving high productivity and good governance.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strategize and problem solve with the central Marketing, Product and Engineering functions to drive growth and deliver superior customer experience.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Drive large strategic projects which would generally entail complex stakeholder &nbsp;management, customer research and analysis, problem solving and long-term thinking.</span></p></li></ul><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Demonstrable experience in claims strategy formulation and execution</span></p></li></ul><div><br></div><h3 dir="ltr" style="line-height:1.3800000000000001;text-align: justify;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:16pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Inside Navi</span></h3><p dir="ltr" style="line-height:1.3800000000000001;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal &amp; Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.&nbsp;</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Founded by&nbsp;</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sachin Bansal &amp; Ankit Agarwal</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!</span></p><div><br></div><h3 dir="ltr" style="line-height:1.3800000000000001;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:16pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our Culture</span><span style="font-size:13.999999999999998pt;font-family:'Century Gothic',sans-serif;color:#434343;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:13.999999999999998pt;font-family:'Titillium Web',sans-serif;color:#434343;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Navi DNA&nbsp;</span></h3><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ambition. Perseverance. Self-awareness. Ownership. Integrity.</span><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.</span></p><p dir="ltr" style="line-height:1.2;margin-top:14pt;margin-bottom:14pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We chase excellence by uplifting each other—and that starts with every one of us.</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Century Gothic',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:13.999999999999998pt;font-family:'Titillium Web',sans-serif;color:#434343;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Why You'll Thrive at Navi</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">At Navi, it’s about how you think, build, and grow. You’ll thrive here if:</span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;margin-top:14pt;margin-bottom:14pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You’re impact-driven</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You take ownership, build boldly, and care about making a real difference.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;margin-top:14pt;margin-bottom:14pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You strive for excellence</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Good isn’t good enough. You bring focus, precision, and a passion for quality.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;margin-top:14pt;margin-bottom:14pt;"><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You embrace change</span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:'Titillium Web',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You adapt quickly, move fast, and always put the customer first.</span></p></li></ul>
Key Skills
Motor OD Claims ManagementClaims Strategy FormulationTeam LeadershipCost OptimizationCustomer ExperienceRegulatory ComplianceFraud DetectionData AnalyticsProcess ImprovementSOP DevelopmentKPI TrackingNetwork ManagementEscalation HandlingTechnology LeveragingOperational EfficiencyMentoring
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