Vice President of Post Sales

TRM Labs is seeking a Vice President of Post Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth.

The impact you will have:

• Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
• Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
• Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions.
• Build scalable infrastructure to support growth from hundreds to thousands of customers globally
• Create clear career pathways and growth opportunities across all post-sales functions

What we’re looking for:

• Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR
• Design and implement tiered support packages that drive both customer value and revenue
• Monetize TRM Academy through training, certification, and premium educational offerings
• Partner with Sales to integrate post-sales monetization into our go-to-market strategy
• Transform siloed processes into streamlined, interconnected workflows adopted at scale
• Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
• Create data-driven systems for measuring team performance and customer success
• Establish exceptionally high standards for deliverable quality and team accountability
• Design unified organizational structure with clear growth paths across all functions
• Build and maintain high-performing teams within a culture of coaching
• Foster a culture of excellence, accountability, and continuous improvement

Required Qualifications

• Track record scaling ARR from tens to hundreds of millions
• 8+ years post sales leadership experience in enterprise SaaS or fintech
• Experience growing customer bases from hundreds to thousands
• Proven success monetizing post sales functions and creating new revenue streams
• Strong background implementing change management at scale
• Experience leading multiple post sales functions (CS, training, solutions, etc.)

Preferred Qualifications

• Experience serving both private sector and government customers
• Background in compliance, crypto, or financial services technology
• Track record building premium support/training programs
• Strong analytical and strategic thinking capabilities

About the Team:

Our post sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally.

Learn about TRM Speed in this position:

• When we see rising time-to-value in onboarding, this leader rapidly redesigns engagement models and identifies root causes within 1–2 weeks
• The Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product release
• Law Enforcement customers receive proactive outreach within 24 hours of any support ticket with visible cross-team coordination between CS, TRM Academy, and Intelligence