Regional Customer Experience (CX) Manager

<div><div><div><br></div><div><strong>Tired of just managing tickets? Want to redefine what great customer experience really means?</strong></div><div><br></div>StoreHub powers 17,000+ retailers and restaurants across Southeast Asia — and our merchants deserve a smarter, faster, more scalable way to get the help they need.We're looking for a <strong>Regional Customer Experience (CX) Manager</strong> who doesn't just run support teams — but builds <em>systems&nbsp;</em>that scale. Someone who sees a queue and thinks "how do we eliminate this entirely?"This is a rare role, based in KL and covering Malaysia, Thailand, and the Philippines. And it's not for traditional support managers. It's for builders.</div><div><br></div><div><strong>What You'll Do:</strong></div><div><ul><li style="white-space:pre;">🚀 Automate the routine, so humans can focus on what matters.&nbsp;</li><li style="white-space:pre;">Build tools, not just SOPs.&nbsp;</li><li style="white-space:pre;">Own the full CX journey — onboarding, care, retention — across 3 countries.&nbsp;</li><li style="white-space:pre;">👨💻 Partner with Sales and Product to create smarter, faster customer flows.&nbsp;</li><li style="white-space:pre;">📈 Drive down costs <em>while</em> driving up satisfaction.&nbsp;</li><li style="white-space:pre;">🌱 Empower merchants to help themselves — through self-serve, community, and AI.</li></ul><div style="white-space:pre;"><strong>What You'll Need:</strong></div><div style="white-space:pre;"><br></div>We're looking for a builder who thinks "automate it" before "hire for it." Traditional support managers need not apply.<ul><li style="text-align:left;"><strong>Builder's Mindset:</strong> You've looked at a support queue and thought, "most of this shouldn't exist." You get excited about elimination, not addition.</li><li style="text-align:left;"><strong>Proven Scalability:</strong> You have managed 20+ people OR served over 1,000 customers. You have built something that scaled 3x or more.</li><li style="text-align:left;"><strong>Data-Driven:</strong> You naturally use data and metrics to make decisions and communicate results.</li><li style="text-align:left;"><strong>Grit &amp; Initiative:</strong> You've built your own automation tools when engineering was "too busy." You've likely automated yourself out of a previous job.</li><li style="text-align:left;"><strong>Regional Experience:</strong> You have experience working within the Southeast Asian market.</li><li style="text-align:left;"><strong>Tech Adaptability:</strong> You have a high degree of comfort with technology and are able to demonstrate it, showing a capacity to build and adapt quickly.</li></ul><div><strong>What makes working at StoreHub awesome (and refreshing!)</strong></div><ul><li style="text-align:left;"><strong>Our people</strong> - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.</li><li style="text-align:left;"><strong>Culture of Candour.</strong> We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.</li><li style="text-align:left;"><strong>Cutting edge tools.</strong> If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.</li><li style="text-align:left;"><strong>Impact not just effort.</strong> We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.</li></ul><div><strong>Our Core Values</strong></div>Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.<ul><li style="text-align:left;"><strong>Communicate for Clarity</strong></li><li style="text-align:left;"><strong>Humble and Hungry</strong></li><li style="text-align:left;"><strong>Authentic but not an asshole</strong></li><li style="text-align:left;"><strong>Nimble and Quick</strong></li><li style="text-align:left;"><strong>Growth Mindset</strong></li><li style="text-align:left;"><strong>Efficiency and Excellence</strong></li></ul>If this sounds like your kind of tribe, apply now.</div><div><br></div><div><div><strong>Ready to build the future? Send us:</strong></div><ul><li style="text-align:left;">Your story, not just a resume.</li><li style="text-align:left;">A link to or description of something you've automated or built.</li><li style="text-align:left;">Your answer to the question of how you would scale customer experience without scaling headcount.</li></ul>We move fast. Strong candidates hear back in days, not weeks.</div><div><br></div><div><strong>P.S.</strong> <strong>The person we're looking for is probably undervalued in their current role. They build first and ask for permission later. That person is about to transform how Southeast Asia thinks about customer experience. Is it you?</strong></div><div><div><hr></div></div><div><em>We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.</em></div></div><div><br></div>