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Assistant Engineer
8/28/2025
The Assistant Engineer is responsible for ensuring customer satisfaction with the company's aftersales service and liaising with customers, vendors, and contractors for service and repair jobs. They will perform diagnostics, manage job cards, and provide timely updates to customers.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
About The Company
At ST Engineering, we apply our technology and innovation to solve real-world problems and improve lives. Our commitment to excellence and our track record as a global technology, defence, and engineering company earns us a reputation for quality and trust.
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About the Role
Job Descriptions
- To ensure overall customer satisfaction with Company’s Aftersales service
- Liaising with customer to arrange the bus to be service and repai
- Liaising with vendor and contractor on repair jobs or service
- Perform diagnosis on vehicle for fault finding report
- Open Job card in Maximo system and demand parts
- take care of a team and assign them to carry out repair/service job
- Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
- Update to customer the progress timely
- follow up with customer to sign on service report to acknowledge the repair jobs, DO and PO, etc
- Provide breakdown support to customer
- Carry out recall /warranty job as documented by MAN and others
- Other functions as required by superior
Skills
- Computer literacy
- Basic oral and written communication in English
- Customer service orientated
- Professional and able to adapt to situational changes
- Judgement of urgency
- follow up skill
- others
Key Skills
Computer LiteracyBasic Oral CommunicationBasic Written CommunicationCustomer Service OrientationProfessionalismAdaptabilityJudgement of UrgencyFollow Up Skills
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