Question
5-10

Senior Retail Training Officer

8/28/2025

The Senior Retail Training Officer is responsible for enhancing the skills and knowledge of retail staff through effective training delivery and coaching. This role includes preparing e-learning materials, maintaining training records, and communicating training arrangements to staff.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group firmly upholds the vision: “To be the leading global jewellery brand that is a trusted lifetime partner for every generation”, drawing on nearly a century of legacy and success. Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognised for honouring traditions but also for fostering deep, meaningful connections with a diverse customer base through its exquisite jewellery. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence, value and authenticity. As a leading Chinese jeweller, the Group believes in blending contemporary cutting-edge designs with traditional techniques to create jewellery that can be passed down from generation to generation. Every collection is thoughtfully conceived and crafted to reflect the stories of our customers, celebrating the special moments in their lives. Committed to growing alongside our customers, the Group embraces a spirit that aspires to inspire and captivate generations to come, weaving the story of CHOW TAI FOOK into the fabric of their lives. The Group is committed to delivering sustainable long-term value creation for its stakeholders by enhancing the quality of earnings and driving higher value growth. With an extensive retail network across China and multiple locations globally, along with a growing e-commerce business, the Group is implementing targeted online-to-offline (“O2O”) strategies to strengthen its competitiveness in today’s omni-channel retail environment. DPMS Category B Registrant (Registration No.B-B-24-01-00028)
About the Role

About the Job

The Retail Trainer is responsible for enhancing the skills and knowledge of retail staff through effective training delivery, coaching, and coordination. This role involves preparing e-learning materials, maintaining training records, and communicating training arrangements to staff.

Key Responsibilities

  • Support Retail Training Manager to identify training needs in store operations. Contributing to the design of the annual training plan aimed at driving business results.
  • Provide on-site coaching and support to store staff, enhancing their performance and customer service skills.
  • Independently lead product training, service training and orientation sessions that align with company objectives.
  • Ensure the effective execution of the Retail Management Trainee Program and regularly follow up with assigned mentors to monitor progress.
  • Maintain accurate training records and regular reports, tracking attendance, progress, and feedback from participants.
  • Develop and update e-learning materials to facilitate flexible learning options for staff.
  • Communicate with staff on training schedules, content and expectations, fostering a culture of continuous learning.

Requirements

  • Degree holder in Human Resources Management, Business Administration, Management or related field.
  • Minimum 5 years of relevant experience preferably from retail industry.
  • Experience in designing and conducting training/workshops is a must.
  • Excellent facilitation, presentation and coaching skills.  
  • Proactive with positive mindset. Good interpersonal and communication skills.
  • Detail-minded, able to meet deadline and work independently.
  • Proficiency in MS Words (Chinese Word Processing), Excel & Powerpoint.
  • Knowledge in video editing is preferred.
  • Good command in both English & Chinese (Cantonese and Mandarin).
Key Skills
Training DeliveryCoachingE-Learning DevelopmentCommunicationFacilitationPresentationInterpersonal SkillsDetail-OrientedMS Office ProficiencyVideo EditingBilingual Communication
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