Customer Service Officer

Job Title:

Job Description

We are growing fast and looking for amazing Customer Care Advisors to join our Robina Contact Centre team! This is a unique opportunity to be part of a large growth period with one of our key Government clients, supporting vulnerable Australians to access important entitlements.

Whether you're wanting to start fresh, switching lanes, or stepping back in, this is your chance to build a career that truly fits around you.

Key Role Details:

• Hourly rate of $28.74 + 12% Superannuation

• Monthly incentives of up to $480 (Up to $5,760 per year on a pro-rata basis!)

• Full Time and Part Time available

• Multiple March & April start dates

• Full time paid training - 7 weeks!

• Monday to Friday rotating roster between 7am - 7pm, occasional Saturday availability required

• Centrally located next to Robina Town Centre

What's in it for you?

• Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!

• Engaging and comprehensive paid training.

• A diverse and inclusive work environment

• Concentrix calendar of events

• Fantastic amenities: Shared employee space with Chill Out Zone, Ping Pong Table, free barista-style coffee and fruit baskets delivered weekly.

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

• Must be an Australian Citizen and at least 18 years of age

• Eager to work towards goals and targets 

• Confident and capable in using computers and systems 

• Passionate about customer service

• Keen to learn new skills and refine existing ones too

• Excellent verbal and written communication skills

About Concentrix 

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers. 

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities. 

If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, APPLY NOW! 

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

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