10+
Network Engineer
9/4/2025
Support the team in operating managed service solutions, including incident, problem, and change management. Provide technical support for managed service customers and liaise with internal departments, vendors, and customers.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
About The Company
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
About the Role
Your new role
- Support the team to operate managed service solution with incident management, problem management and change management
- Support the team to provide technical support for managed service customer
- To liaise with internal department, vendor and customer for deliver managed service
To succeed in this role
- Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
- Minimum 8 years’ relevant experience in supporting managed service project or in-house IT support, SI vendor, ISP or related disciplines
- Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
- Holder of professional certifications in Cisco, Aruba (such as CCIE, CCNP) in Wi-Fi is a must
- Familiar with ITIL IT Service Management framework
- Strong problem solving and analytical skills
- Good customer service and interpersonal skills
- Self-motivated, customer oriented and able to work under pressure
- Proficiency in spoken and written in both Chinese and English
Key Skills
NetworkingIncident ManagementProblem ManagementChange ManagementTechnical SupportCustomer LiaisonCiscoJuniperFortinetHuaweiITILProblem SolvingAnalytical SkillsCustomer ServiceInterpersonal SkillsSelf-Motivated
Apply Now
Please let hktservice know you found this job on PrepPal. This helps us grow!
Get Ready for the Interview!
Do you know that we have special program that includes "Interview questions that asked by hktservice?"
Elevate your application
Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.