Lead Technician (Maintenance)

Description

Overview

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within. Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Lead Technician, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.
What You Bring to Heatherwood

• A positive attitude
• A customer-first approach to service
• Safety-first mindset and adherence to all safety policies 
• Ability to combine hands-on maintenance expertise with operational oversight and coordination
• Leadership-focused, team-oriented approach with the ability to motivate, support and effectively guide team members
• High attention to detail and accountability for quality and timeliness of work
• Proven track record of reliability, dependability, and sound judgment
• Strong commitment to completing time-sensitive tasks and managing priorities for the team
• Strong ability to quickly navigate, learn, and adapt to maintenance and property management software
• Strong written and verbal communication skills
• Openness to feedback and consistent communication with property leadership and management teams
• Minimum of 3+ years in a lead or supervisory maintenance role in multifamily, commercial, hotel, or similar environments
• Valid driver’s license

Key Responsibilities

• Knowledge of and compliance with company standards, policies, and procedures 
• Maintains compliance with all Fair Housing standards in all resident interactions
• Maintain property standards for cleanliness, appearance, safety, and functionality
• Maintains a professional appearance at all times by practicing good personal hygiene and wearing a clean, presentable uniform. 
• Respond to service requests in a timely, professional, and customer-focused manner 
• Oversee and manage preventative maintenance programs and scheduled inspections
• Assign, coordinate, and monitor maintenance tasks while providing hands-on support as needed
• Lead and oversee apartment turnover activities, including cleaning, painting, and repairs
• Flexibility to work overtime, on weekends, and participate in the emergency on-call rotation 
• Train, coach, and mentor maintenance technicians on technical and administrative skill sets
• Serves as the primary support to the Maintenance Manager and assumes leadership responsibilities in their absence, including but not limited to payroll administration, scheduling, procurement, purchase orders and invoice processing, budget oversight, work order management, inspections, and operational tracking.
• Provide real-time feedback to support professional development and performance management
• Support oversight of specialized systems such as sewer treatment plants and swimming pools (if applicable)
• Maintain clear, consistent communication with property leadership and management teams
• Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods
• Participate in snow removal activities as directed by the management team 
• This is not intended to be a complete list of all duties and responsibilities; duties may change based on business needs.

Technical Knowledge

• Advanced expertise in troubleshooting, repairing, and oversight of:
• Various HVAC systems
• Plumbing systems including boilers and water heaters
• Electrical systems
• Appliances
• Building envelope and structural design
• Pool Management (where applicable)
• Waste Water Treatment Systems (where applicable)
• Advanced ability to oversee building systems including fire sprinkler, fire alarm, and central mechanical/HVAC systems (as applicable)
• Expert understanding of maintenance operations, work order management, preventative maintenance, and apartment make-ready processes

Development & Training

• Monthly safety training as part of Heatherwood’s Safety Culture
• Ongoing leadership, management, and advanced technical development
• Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13) where applicable
• Certifications including: EPA Universal, CPR, CPO
• Access to online training resources
• Internal growth opportunities