Question
2-5

Cook

9/9/2025

The Heart of House staff support day-to-day operations by maintaining cleanliness, assisting in food preparation, and managing inventory. They ensure that all food is prepared to high standards, enhancing the overall guest experience.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

No

About The Company
High 5 Hospitality was founded in 2004 when three guys teamed up to introduce the Buffalo Wild Wings® franchise concept to Delaware. Their timing was perfect. In the past 20 years Buffalo Wild Wings® has grown from less than 50 restaurants to more than 1200 locations today. Success has not been without its adversities. Within six weeks of opening the first restaurant, Thom Kreusch, one of the founders, died unexpectedly. It was a huge personal setback for the entrepreneurs. But success is not measured by how many times you get knocked down; it’s about how many times you get back up. In 2005, owners Bobby Pancake and Steve Wheat were named New Franchise of the Year by the BWW Corporation. In 2009, Bobby Pancake received the Founders Award from Buffalo Wild Wings®, recognizing the individual who best personifies the vision, enthusiasm, work ethic, and humility of the chain’s late founder, Jim Disbrow. In 2011, Bobby Pancake and Steve Wheat were named Restaurateurs of the Year by the Delaware Restaurant Association. Most recently, Bobby and Steve were named Buffalo Wild Wings Franchise of the Year in 2020. The H5H independent restaurant portfolio began in 2014 when a local watering hole, 16 Mile Taphouse, went up for sale. During the purchase negotiation, the entrepreneurs acquired the rights to the locally famous Stone Balloon® that once stood at the same address. Six months after purchasing the bar, they locked the doors, revamped the interior, and erected a new sign paying homage to Delaware history. The Stone Balloon Ale House was born. In 2018, H5H’s second independent restaurant, Limestone BBQ and Bourbon®, was open for business, followed shortly by Eggspectation® Christiana in 2019. In 2021, High 5 Hospitality welcomed five Jersey Mike’s to the brand. To date, H5H operates eight Buffalo Wild Wings® in Delaware and Maryland, five Jersey Mike’s in Delaware, two independent brands in Delaware and is a US franchisee of the Eggspectation® Restaurant Concept.
About the Role

Description

We are looking for team members who want to be a part of a growing hospitality group! Made up of 5 award-winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation) we offer many opportunities for growth across franchise and independent brands.


Position Overview


The Heart of House plays a vital role in supporting the day-to-day operations, ensuring that all behind-the-scenes functions are executed efficiently and to the highest standard. These positions are responsible for maintaining cleanliness, assisting in food preparation, managing inventory, or performing maintenance tasks that support the smooth running of guest-facing services. They are also responsible for plating entrees so they are appealing to the eye and represent the quality and integrity of the dish. Though not in direct contact with customers, Heart of House staff ensure that all operational systems run smoothly to enhance the overall guest experience which in turn creates guest loyalty by consistently and accurately preparing food.


Duties and Responsibilities

Essential duties and responsibilities include but are not limited to the following:

Food Preparation:

  • Prepare, cook, and plate food to the standards set by the head chef or management. Follow the LDIR standard on all prepared products; label, date, initial, and rotate.
  • Follow recipes and adjust based on guest requests (e.g., dietary restrictions).
  • Assist in preparing ingredients (chopping, marinating, etc.) for dishes.
  • Maintain and record proper temperature controls
  • Carry out other duties assigned by the manager on duty and/or the kitchen manager.

Quality Control:

  • Ensure all food leaving the kitchen meets the quality standards of the restaurant, including presentation and taste.
  • Ensure food products are portioned before cooking by following standard portion sizes and recipes that have been specified
  • Check ingredients for freshness before use and discard expired or spoiled items.

Cleanliness and Sanitation:

  • Maintain a clean and organized workspace in compliance with food safety regulations.
  • Follow proper hygiene procedures (washing hands, wearing gloves, sanitizing surfaces) during food preparation.

Stock Management:

  • Assist with inventory management, keeping track of stock levels and notifying management when supplies are low.
  • Assist with receiving and storing deliveries, checking for accuracy and quality.
  • Properly store, rotate, and manage all food products following local, state, federal, and company guidelines and procedures.

Equipment Maintenance:

  • Operate kitchen equipment (stoves, ovens, grills, etc.) safely.
  • Report any faulty equipment to the kitchen manager or maintenance staff.


Skills and Abilities Required

  • Ability to work in a fast paced team environment
  • Knowledgeable of proper sanitation, food safety, and security procedures
  • Ability to follow written and oral instructions in English.
  • Knowledge of service standards and systems
  • The physical demands for this position are to stand, walk, bend, lift at least 25-50 pounds, and move on an ongoing basis during working hours within a fast paced environment.
  • Ability to access online scheduling apps.


Education and Experience Required

  • Prefer 3-5 years prior heart of house experience in a full service restaurant
  • Serve Safe certification preferred


We offer

  • Competitive pay
  • Discounted meals
  • Tuition Reimbursement
  • Benefits and PTO (based on meeting hours requirements)
  • Values - based leadership
  • Opportunity for Advancement
  • Flexible scheduling
Key Skills
Food PreparationQuality ControlCleanlinessSanitationStock ManagementEquipment MaintenanceTeamworkFood SafetyCommunicationPhysical Stamina
Benefits
Competitive PayDiscounted MealsTuition ReimbursementBenefits and PTOValues - Based LeadershipOpportunity for AdvancementFlexible Scheduling
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