Officer - Customer Relations

Job Overview

An Officer represents the Company in handling all customer interaction aspects, including but not limited to following up on work progress, planning and the handover of new developments while assisting in shopping malls and office buildings' standard service enhancement.

Responsibilities

• Build and maintain the Company's brand name during handover and beyond, and assist in building a superior brand standard in all developed and upcoming projects.
• Deploy in all projects and work within the guidance of the department's standard operating procedures.
• Work with the various teams to plan, implement, and perform pre-handover defects checking and handover of all newly built units and beyond.
• Monitor and ensure all defect rectification works are conducted promptly.
• Handle enquiries and complaints from owners, residents and general customers.
• Follow up with the owners, residents and general customers' enquiries or complaints and ensure all issues are resolved.
• Ensure the Company's interest is protected at all times.
• Report to the management all irregularities within the responsible area promptly.
• Assist with any ad-hoc tasks as required by the department.
• Perform any other duties as assigned.

Requirements

• Higher Diploma or above in Hotel Management or equivalent disciplines.
• Minimum 2 years of relevant experience in property handover or customer service with proven track records in frontline servicing roles.
• Experience in preparing and handing over upscale residential properties is a definite advantage.
• Excellent time management skills.
• Outgoing personality and able to work independently under pressure.
• Ability to interact with co-workers and customers flexibly, proactively and efficiently.