Intermediate Backend Engineer (Ruby on Rails), Analytics Instrumentation

<div class="content-intro"><p>GitLab is an open-core software company that develops the most comprehensive <a href="https://about.gitlab.com/solutions/devops-platform">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our <a href="https://about.gitlab.com/company/mission">mission</a> is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like <a href="https://about.gitlab.com/gitlab-duo/">Duo Enterprise</a> and <a href="https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/">Duo Agent Platform</a>, customers get AI benefits at every stage of the SDLC.&nbsp;</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p></div><h4>An overview of this role</h4> <p>The Analytics Instrumentation Group is part of the Analytics section, focused on providing GitLab teams with data-driven product insights. We build data collection platforms that enable product teams to understand user behavior and make evidence-based decisions through privacy-conscious instrumentation that captures product usage throughout the user lifecycle.</p> <p>This is a generalist role that involves working across our technology stack as you solve diverse instrumentation challenges. You'll work with the Ruby on Rails GitLab codebase, Go and Python satellite services, data pipelines, and AI tool integration. You'll build Internal Events, Service Ping, and Usage Billing systems that unlock new revenue streams and provide actionable insights to Product, Engineering, and Customer Success teams.</p> <p>Check out our<a href="https://about.gitlab.com/direction/analytics/analytics-instrumentation/"> product direction page here</a>!</p> <h4>What You'll Do</h4> <ul> <li>Build and maintain GitLab's product usage and billing instrumentation framework and APIs.</li> <li>Design and implement data collection architecture and compliance tools.</li> <li>Maintain the <a href="https://docs.gitlab.com/development/internal_analytics/">Internal Analytics Platform</a>, <a href="https://docs.gitlab.com/development/internal_analytics/service_ping/">ServicePing</a>, <a href="https://metrics.gitlab.com/">Metrics Dictionary</a> and <a href="https://gitlab.com/gitlab-org/gitlab-services/version.gitlab.com">VersionApp</a>.</li> <li>Support product and customer-facing teams in implementing and operationalizing data collection for decision-making.</li> <li>Monitor platform health through alerts and dashboards.</li> <li>Collaborate across engineering teams to support their analytics needs.</li> </ul> <h4>What You'll Bring</h4> <ul> <li>Proficiency in Ruby/Rails with ability to work in Python, Go and JavaScript as needed.</li> <li>Strong written and verbal communication for remote, asynchronous collaboration.</li> <li>Comfort working with APIs, data pipelines, and developer tooling.</li> <li>Problem-solving mindset, willing to tackle challenges across different technologies and domains.</li> <li>Mindset for leveraging AI tools to enhance productivity and solve problems creatively.</li> <li>Ability to work in frontend codebases when needed.</li> </ul> <p><strong>Interest in AI orchestration frameworks (LangChain, LangGraph) and curiosity about AI agent systems.</strong></p> <ul> <li>Experience with cloud platforms (AWS/GCP/Azure) preferred.</li> <li>Experience with data warehousing &amp; data engineering tools (Snowflake/ClickHouse/dbt/Airflow) preferred.</li> </ul> <p><strong>About the team</strong></p> <p>The Analytics Instrumentation team operates at the intersection of Product, Analytics and customer facing teams, providing data collection infrastructure that serves engineering teams across GitLab. We're a distributed team of generalist engineers who tackle complex problems spanning the GitLab codebase, JS, Go and Python satellite services, data pipelines, and AI tool integration.</p> <p>We embody GitLab's CREDIT values - collaborating transparently across teams, delivering measurable results through efficient iteration, while building inclusive solutions that respect user privacy. Our work enables data-driven decision making across the organization.</p> <p>We're involved in diverse projects from event data collection and privacy compliance tools to AI-powered analytics frameworks that help GitLab teams understand their users better.</p> <div><span style="font-size: xx-small;"><span style="color: white;">Remote-Global</span></span></div><div class="content-conclusion"><h4><strong>How GitLab will support you</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/">Flexible Paid Time Off</a>&nbsp;</li> <li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a>&nbsp;</li> <li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment">Home office</a> support</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>