Customer Service Consultant - Driffield, Market Place

<p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">What you'll do</span></strong></p><p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. <br><br>We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!</span></p><p style="background-color: white; margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. </span></p><p style="background-color: white; margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt;"> </span></strong></p><p style="background-color: white; margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">Within this role you will:</span></strong></p><ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Play an integral part in customer education around HSBC digital services and fraud awareness. </span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Identify customers who are in vulnerable situations and determine the best way we can support them.</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Help our customers with more complex banking needs to ensure they feel supported in their choices. </span></li></ul><p style="background-color: white; margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="background-color: white; margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">What do I need to be successful?</span></strong></p><ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly &amp; efficient service.</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Be resilient to a continuous changing environment. </span></li></ul><p style="margin: 15pt 0cm 7.5pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">When &amp; Where you'll work</span></strong></p><p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Our Full-Time roles are 35 hours per week between the hours of <strong>Monday to Friday 09:00-17:00</strong> <strong>and</strong> <strong>Saturday 09:00-13:30.</strong> </span><span style="font-size: 11.5pt; color: black; background-color: white;">(Not all our branches are open on a Saturday) </span><span style="font-size: 11.5pt; color: black;">This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.</span></p><p style="margin: 15pt 0cm 7.5pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">Your Training</span></strong></p><p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. </span></p><p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.</span></p><p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">What You’ll Get!</span></strong></p><p style="margin: 0cm 0cm 18.75pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.</span></p><p style="margin: 15pt 0cm 7.5pt; background-color: white; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">You will also receive:</span></p><ul style="margin-bottom: 0cm; margin-top: 0px;" type="disc"><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Perks at Work Benefit where you will be able to access to 30,000+ national &amp; local employee discounts. </span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">A market-leading employer Pension contribution</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">BUPA Healthcare</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Life Assurance, equivalent to four times your annual salary</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.</span></li><li style="background-color: white; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 11.5pt; color: black;">Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.</span></li></ul><p> </p><p><span style="font-size:14.667px"><span style="font-family:Arial, Helvetica, sans-serif">Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.</span></span></p><p> </p><p><span style="font-size:14.667px"><span style="font-family:Arial, Helvetica, sans-serif">If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:</span></span></p><p><span style="font-size:14.667px"><span style="font-family:Arial, Helvetica, sans-serif">Email: <a href="mailto:hsbc.recruitment@hsbc.com"><span style="color:#0000cd">hsbc.recruitment@hsbc.com</span></a></span></span></p><p><span style="font-size:14.667px"><span style="font-family:Arial, Helvetica, sans-serif">Telephone: +44 207 832 8500</span></span></p>