Membership Registration Specialist

Description

The Membership Registration Specialist is responsible for converting prospective members (leads) to registered members to increase girl and adult membership for Girl Scouts in the Heart of Pennsylvania.

Key Responsibilities

• Coordinate with the Membership Department to develop and execute strategies and tactics for maximizing efficiency and effectiveness in member lead conversion.
• Utilize Girl Scouts in the Heart of Pennsylvania’s customer relationship management system to support pursuance of leads throughout the recruitment process from lead through close status/registration complete.
• Provide support for prospective members to include assistance with the registration process, matching leads within the opportunity catalog, and ensuring troop placement options are communicated.
• Responsible for the follow up of new leads and referrals resulting from Volunteer Support Coordinator (VSC) or volunteer field activity in a timely fashion.
• Prepare status reports, including activity, follow-up, and adherence to goals.
• Meet goals as they relate to adult and girl conversion rates.
• Work in partnership with VSCs to maintain accuracy of troop information.
• Work in partnership with Member Services to communicate the background check process to potential new volunteers.
• Prepare and present organized, structured, and informative presentations in a clear and understandable manner appropriate for the individual or group.
• Provide professional, quality customer service to all customers (i.e. donors, members, volunteers, staff and other community contacts).
• Handle confidential information with integrity and discretion.
• Demonstrate commitment to the Girl Scout mission by representing GSHPA in a positive and professional manner.
• Work independently with limited supervision.
• Perform other duties as assigned in support of council-wide initiatives and/or cross functional teams to further the mission of GSHPA.

Requirements

• Bachelor’s degree in Marketing, Communications, Sales, Customer Service, or related field and/or two (2) years in customer service field required. 
• Prior experience and/or understanding of recruiting, sales, lead conversion, or promotion preferred.
• Proficient in MS Office (Word, PowerPoint, Excel, and Outlook), Adobe Acrobat, and virtual meeting platforms (Zoom and Microsoft Teams).
• Experience with Salesforce or other CRM software preferred. 
• Bilingual Spanish/English preferred.
• Strong written and verbal communication skills with attention to detail.
• Conduct polite and professional communication in person in addition to via phone, virtual meetings, email, and/or mail.
• Effectively identify, analyze and solve problems.
• Must possess and maintain a valid driver’s license and have access to reliable transportation.
• Pass and maintain required background clearances.
• Strong time management and organizational skills with the ability to prioritize a high volume of work while managing multiple deadlines in a continually changing work environment.
• Work with individuals of diverse background and ages.
• Use sound judgment and critical thinking skill when decision making.
• Effective conflict resolution skills.
• Work a flexible schedule, to include nights and weekends, as needed.
• Strong public relations skills and ability to develop community collaborations.
• Travel throughout the council, as needed.
• Lift/carry thirty (30) pounds.
• Sitting, standing, or walking for a moderate period of time is required.

GSHPA does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.